Help Center/FAQ
How can I request a refund?
Tickets once purchased cannot be cancelled or refunded, except in cases where the organizer postpones or cancels the event and allows buyers to cancel or request a refund.
Process for requesting a refund:
- You will receive an email or notification from TICKETIER regarding the postponement or cancellation of the event, along with details/terms for requesting a refund and a link to a form to fill in refund details.
- The staff will review your refund request along with your supporting documents.
- You will receive an email from TICKETIER indicating 'Refunding', signifying that your request is currently being processed.
- Once the organizer successfully refunds the amount to your account, you will receive another email from the system stating 'Refunded.'
Noted: The refunded amount via the bank account you provided should appear in your account within 60 business days from the date you received the 'Refunding' email.
Still need assistance?
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